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OIL ADVISOR

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Pipercross Performance Oils, Longman Court, Filtration House, Sketty Close, Brackmills, Northampton. NN4 7PL

 

Phone: +44 (0) 1604 707762 | Email: jack@pipercrossperformanceoils.com

© 2016 The FCL Group  

FAQ'S

 

I am not sure what oil I should use in my vehicle?

Each vehicle requires a specific type of oil, you can usually find this information in your car’s handbook.  We also have a team of expert oil advisors who are able to help and provide you with this information, fill in your details on our oil advisor page and we will get back to you within an hour (Monday to Friday between 9am-4pm).

 

I can’t find the product I am looking for?

We can source a wide range of products that are not all stocked on our website, therefore if you can’t find what you are looking for do not hesitate in contacting our team who will be able to assist in sourcing what you require.

 

Can I buy in bulk?

If you would like to buy large quantities please get in contact as we are able to offer more competitive prices on larger quantities.

 

What if my oil arrives damaged?

We try to package all items as thoroughly as possible but unfortunately due to nature of the product damages can sometimes occur. Please notify us and we will happily send out a replacement product.

 

When will I receive my product?

If your order is placed before 2pm, we aim to dispatch your item on the same day for next working day delivery.

 

What are your delivery charges?

We offer a Next Working Day Delivery Service as standard, based on all orders before 2PM. 

 

I received the incorrect oil?

If you have received the incorrect oil please notify us as soon as possible and we will happily send out a replacement product and arrange collection of the incorrect oil.

 

What is your returns policy?

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it and must be returned in the original packaging. Due to the nature of our products please ensure that correct returns delivery is arranged as not all couriers take liquids.

 

What if I ordered the wrong oil?

If you have ordered the wrong oil, we will happily refund the item, minus postage costs (please see our returns policy).

Returns postage costs will not be refunded.

Shipping

   

Once you've placed your order, we will dispatch your item as quickly as possible. UK Delivery will take less than 5 working days, if your order is placed before 2PM, we aim to dispatch your item on the same day, this will then be delivered the following working day. Delivery is free on all orders.

 

Returns

 

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

 

Refunds

  

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.